🔁 Returns & Exchanges
Due to hygiene regulations and product storage requirements, cosmetic items of proper quality are non-refundable and cannot be exchanged. Learn more (official source)
However, we always strive to support our customers in case of manufacturing defects or damages during shipping (e.g., broken dispensers, leaking packaging, etc.).
💡 Please inspect your package carefully upon delivery. If you notice any issues — take photos or video and contact us as soon as possible.
Returns or exchanges are possible within 14 days of purchase if the following conditions are met:
- the item has not been used and is in resaleable condition;
- original packaging and full set are intact.
⚠️ Please note: changes in design, labeling, or appearance made by the manufacturer are not considered a defect and do not qualify for return.